These protocols and guidelines (hereinafter referred to as the “Guidelines”) are promulgated for the benefit of workers (hereinafter referred to as the “Workers”) of Skyu (hereinafter referred to as the “Company”) with the intent to ensure that all our customers can utilize our platform in a manner that is safe, effective, efficient, and professional. In the event that a Worker is found to be in violation of any provision of these Guidelines, the Company reserves the right, at its sole discretion, to disable the Worker’s account either temporarily or permanently, with or without prior notice. In instances where further investigation is deemed necessary, the Worker’s account may be temporarily disabled pending the outcome of such investigation. Workers may submit evidence to appeal account deactivation. These Guidelines are not intended to be exhaustive, and the Company reserves the right to disable accounts based on a good-faith judgment, and to pursue legal action, if necessary.
Safety
The Company places paramount importance on safety. We strive to maintain a safe environment for all our customers and users. A Worker’s account may be temporarily or permanently disabled, with or without prior notice, in the event of any of the following occurrences:
Engaging in acts of assault, violence, or threats thereof
Possessing a firearm while providing services through the Company’s app or while at a retail location, unless permitted by local law
Soliciting or harassing businesses or employees for tips, money, or other forms of payment
Engaging in unwanted or unnecessary verbal, written, or online communication, including but not limited to: profanity, derogatory comments, graphic comments, sexually degrading comments, suggestive/obscene comments, threats, abuse, epithets, slurs, or jokes
Engaging in unwanted or unnecessary gestures, physical contact, physical impediment/blocking of movement, harassment of any kind, sexual conduct, leering, sexual flirtations, sexual assault, sexual battery, or sexual coercion
Displaying suggestive objects, posters, notes, stories, cartoons, drawings, or pictures
Committing theft
Damaging or tampering with any retail property, products, goods, displays, or food
Consuming alcohol or using any drugs whilst providing services
Violation of Rules, Regulations, or Laws
A Worker’s account may be temporarily or permanently disabled, with or without prior notice, in the event that a Worker is found to be in violation of any federal, state, or local rules, regulations, or laws, including but not limited to:
Violating guidelines set by retail stores or brands (such as wearing a facial covering indoors)
Failing to maintain insurance
Background Checks
As part of our onboarding process and to verify your identity, we conduct background checks, including but not limited to criminal records, driving history, known aliases, prior addresses, and work authorization. We may also collect information from publicly available sources or law enforcement. Any Worker who fails the background check may be ineligible to provide services through the Company’s app. However, Workers are given the opportunity to address any failures or issues in regard to the background check.
Standards of Service
The Company has multiple processes in place to ensure our Workers provide service that meets or exceeds the standards set by each retailer or brand. A Worker’s account may be temporarily or permanently disabled, with or without prior notice, in the event of any of the following occurrences:
Providing services that do not meet the standards set by the retailer or brand
Providing services that lead to incomplete or rejected tasks
Providing services that lead to retailer or brand complaints
Failure to abide by instructions, steps, protocols, or guidelines provided in the task description
Failure to purchase only the listed item(s) as instructed whilst not exceeding the allocated maximum budget
Failure to complete accepted tasks by the deadline date and time
Failure to complete tasks and provide required documentation
Fraud
The Company has comprehensive processes in place to prevent deceptive acts. However, even our most intelligent software or human agent is susceptible to errors. The Company will continue to make efforts to ensure technologies and systems are in place to detect and prevent fraudulent activities. A Worker’s account may be temporarily or permanently disabled, with or without prior notice, in the event of any of the following occurrences:
Tampering with the reliability of the platform
Exploiting, testing, or experimenting with the platform’s vulnerabilities
Utilizing bots for automation or exploitation of any app processes
Submitting false, misleading, inaccurate, distorted, or fabricated documentation, including but not limited to written/verbal comments, pictures, videos, receipts, bills, order forms, or any documentation that is required for completion of a task
Delegating responsibilities to other Company Workers, store employees, brand representatives, staff, friends, or family members
Misusing and misappropriating the maximum budget amount and/or funds otherwise intended for the completion of a task
Providing inaccurate personal information before, during, and after onboarding or providing services
Having duplicate or multiple Company accounts per Worker
Using the Company’s trademarks or intellectual property without prior authorization